It can always happen that something does not go quite as planned. We advise you to always make complaints known to us first by sending an email to firstname.lastname@example.org and explaining your situation. PriTelecom will then try to resolve the complaint as soon as possible.
If the complaint cannot be resolved in mutual consultation, you can report the dispute to Stichting WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge.
If there is still no solution to the dispute, you as an Account Holder have the opportunity to have your complaint handled by Stichting GeschilOnline (www.geschilonline.com), the decision is binding and both PriTelecom and the Account Holder agree with this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the Account holder to the relevant committee.
From 15 February 2016, it’s also be possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr.